8:00 Registration and breakfast
8:50 Chair’s opening remarks
OPENING FIRESIDE CHAT
9:00-9:50 How AI is revolutionizing the insurance industry – Current trends and future outlook
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- Overview of AI adoption in underwriting, claims, and beyond
- Emerging technologies transforming the insurance landscape
- Challenges and opportunities
 | Natasha Davydova,CIO,AXA |
FUTURE STATE FIRESIDE CHAT
9:50-10:30 The Future of AI in Insurance:
What’s Next?
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- Predicting next-generation AI capabilities and challenges
- Preparing for the evolution of regulatory and market landscapes
- Key takeaways for insurers embracing the AI revolution
| Mike Downing,CTO,WPA Health Insurance |
10:30-11:00 Morning refreshment break and networking
AI Transformation: Core Insurance Functions
AI Enablement: Risk, Compliance, and Data
11:00-11:40
UNDERWRITING
Leveraging AI for dynamic pricing and predictive analytics in underwriting
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- Leveraging real-time data for accurate pricing models
- Streamlining underwriting workflows with predictive AI tools
- Success stories of AI-powered underwriting
| Kevin O’ Donovan,Director of NM Data & Analytics,Markel International |
11:00-11:40
DATA
Creating an AI-ready data driven infrastructure
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- Challenges transitioning from legacy systems to modern platforms
- Managing data quality and governance requirements
- Building scalable cloud-based data ecosystems
| Mattias Trostek,CIO,ICA Forsakring |
11:40-12:30
CLAIMS – PANEL
Delivering automation and efficiency through AI- powered claims processing
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- Using AI to automate claims workflows and improve triage
- Enhancing accuracy in claims settlements with predictive analytics
- Reviewing impact to customer service and satisfaction
| Madhur Hemnani,Head of Data Strategy & Data Governance,Zurich insurance |
| Miguel Palacios,Data & Innovation Analyst,Miller Insurance Services tbc |
11:40-12:30
DATA – PANEL
Developing a strategic approach to data governance
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- Aligning enterprise data strategies with AI implementation
- Addressing biases and improving data diversity
- Building trust through transparent data practices
| Gustav Aspengren,CTO,GarBo |
| Merve Alanyali,Head of Data Science,AXA |
12:30-1:30 Lunch break and networking
1:30-2:10
FRAUD
Utilizing AI to enhance fraud detection and prevention
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- Identifying fraudulent claims patterns
- Proactive fraud prevention strategies in underwriting and claims
- Balancing fraud detection with customer experience
| Gareth Davies,Global Head of Fraud,Allianz |
1:30-2:10
GOVERNANCE
Building AI governance processes to ensure ethical and compliant systems
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- Best practices for AI governance frameworks
- Navigating industry regulations including GDPR and AI Act
- Setting up monitoring and auditing mechanisms for AI systems
| Oystein Endal,AI Risk Officer,Gjensidige |
2:10-2:50
PRICING
Leveraging data analytics to innovate pricing models
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- Using real-time external and internal data to refine pricing
- Ensuring fairness and compliance in pricing algorithms
- Scaling AI-driven pricing tools across markets
| Karl Ove Aarbu,Director & Tech Lead,Tryg Norge |
2:10-2:50
THIRD PARTY RISK
Using AI to manage vendor ecosystems for effective oversight of risk
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- Identifying and mitigating risks in vendor-provided AI tools
- Best practices for vendor selection and oversight
- Effective oversight of third parties using AI
2:50-3:30
AI AGENTS
Revolutionizing insurance with AI Agents: Capabilities, Impacts, and Future Prospects
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- What are AI agents and key benefits for the insurance industry
- Types of AI agents currently used and possible applications
- Examples of user cases of AI Agents in insurance and benefits for each application
- What is the future direction of AI Agents technology development in Insurance industry?
| Ashok Singh,Insurance Technologies Solution Archiect,Admiral Group Plc |
2:50-3:30
REGULATION
Reviewing current and future AI regulatory expectations
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- Insights into upcoming global AI regulations
- Proactive measures to ensure compliance
- Tools and techniques for regulatory reporting in AI systems
3:30-4:00 Afternoon refreshment break and networking
4:00-4:40
GAIA -Case Study
Transforming group auditing with gen AI
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- Driving digital transformation through group audit
- Utilizing Gen AI to improve audit processes from knowledge management to quality assurance.
- Introducing GAIA, including its various capabilities
- Discussing GAIA’S impact on increasing efficiency, ensuring compliance and enhancing the overall audit process.
| Chiara Ziliani, Head of Group Audit Analytics, Assicurazioni Generali |
4:00-4:40
CUSTOMER ENGAGEMENT – FIRESIDE CHAT
Reviewing uses of AI to enhance customer engagement and interaction
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- Personalizing customer interactions with AI-driven insights
- Improving customer retention and loyalty through AI tools
- Developing tailored products through AI insights
| Preeti Sawalani,Head of Global Customer Management Lead,Swiss Re Corporate Solutions |
4:40-5:30
FUTURE OF AI PANEL
The future of AI in core insurance functions
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- Predicting next-generation AI capabilities in underwriting and claims
- Preparing for emerging challenges and opportunities
- Success factors for long-term AI adoption
| James Sciberras, AI Development Lead, Zurich UK |
| Tasneem Harnekar,Head of Transformation,Aviva |
4:40-5:30
ETHICS PANEL
Operationalizing AI ethics across teams
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- Embedding ethics into AI workflows across functions
- Aligning cross-functional teams on AI standards
- Real-world examples of ethical AI adoption
| Raha Moosavi,Data Scientist,Bupa |
5:30 Chair’s closing remarks and networking drinks reception
8:00 Registration and breakfast
8:50 Chair’s opening remarks
PRESENTATION
9:00 – 9:30 Enabling AI across a workforce
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- Discussing the importance of integrating AI into the workforce and how it can drive efficiency and innovation.
- Highlighting training programs implemented at Vitality to upskill employees and ensure they are proficient in using AI tools.
- Explaining different approaches to analysing use cases, the importance of business value tracking and targeting maximum value.
- Describing ways AI has improved business productivity at Vitality.
- Future outlook of the workforce using AI at Vitality.
 | Mike Williams,Director of Technology Enablement,Vitality |
PANEL DISCUSSION
9:30 – 10:20 Scaling AI in insurance: From pilots to enterprise-wide adoption
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- Transitioning from proof-of-concept to full-scale AI solutions
- Overcoming challenges in scaling AI effectively
- Lessons learned from successful implementations
| Andrew Beal,Group Chief Architect,Markerstudy Insurance |
| Mike Williams,Director of Technology Enablement,Vitality |
10:20-10:50 Morning refreshment break and networking
AI Transformation: Core Insurance Functions
AI Enablement: Risk, Compliance, and Data
10:50-11:30
CUSTOMERS
Developing winning strategies for customer centric AI programs
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- Building loyalty through personalized customer journeys
- Leveraging AI to anticipate customer needs and preferences
- Success stories in improving retention and satisfaction
| Sumesh Vijayakumar,Head of Claims Transformation,Beazley |
10:50-11:30
RISK ASSESSMENT
Leveraging predictive analytics as a tool to enhance risk assessment
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- How AI is transforming risk profiling
- Leveraging external datasets for advanced predictions
- Integrating predictive analytics into existing processes
| Martin Lidl,CDO Admiral Pioneer,Admiral Group Plc |
11:30-12:10
INTEGRATION
Breaking silos: Integrating underwriting and claims processes using AI
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- Leveraging shared data to develop seamless workflows
- Bridging communication gaps across departments
- Effective implementation road mapping for cross-functional AI integration
| Andreas Wenk,CTO,Cleos Welt |
11:30-12:10
CULTURE
Building a culture of responsible AI in insurance
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- Embedding ethics and responsibility in AI development
- Strategies to foster internal buy-in and cultural alignment
- Cultural changes across large organizations
12:10-1:10 Lunch break and networking
1:10-1:50
EMERGING TECHNOLOGY
Exploring opportunities across a range of emerging technologies in financial services
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- Leveraging generative AI, IoT, and blockchain in insurance
- Exploring the potential of hybrid AI models
- Preparing for the next wave of AI innovation
| Gokul Ramasurbramanian,Senior Machine Learning Engineer,Admiral Group Plc |
1:10-1:50
RISK ANALYTICS
Reviewing the evolution of AI-powered risk analytics
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- Tools and platforms enhancing risk analysis
- Key metrics for assessing the success of AI models
- How can AI advance risk management and risk analytics?
1:50-2:30
Uncertainty and Explainability in Fraud & Claims AI Systems
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- Decision risk confidence & the importance of using a mix of decision models
- Customer duty & trust in AI-driven decisions
- Explainable fraudsystems delivering actionable leads
- Establishing a continuous model feedback loop with the business
| Angelos Charitidis,Senior Manager, Data Science,Hastings Direct |
1:50-2:30
PEOPLE RISK
Workforce transformation in the age of AI
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- Reskilling and upskilling employees for AI integration
- Preparing teams for a future dominated by AI tools
- Tools and strategies for workforce transformation
| Oliver Woodman,AI Lead,,The Exeter |
2:30-3:00 Afternoon refreshment break and networking
CLOSING SESSION
3:00 – 3:40 Driving collaboration: Tech, risk, and innovation in insurance
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- Lessons from cross-functional partnerships in AI projects
- Building sustainable innovation through collaboration
- Final reflections and industry-wide calls to action
3:50 Chair’s closing remarks and end of AI in Insurance Europe