Agenda

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8:00 Registration and breakfast

8:50 Chair’s opening remarks

OPENING FIRESIDE CHAT
9:00-9:50 How AI is revolutionizing the insurance industry – Current trends and future outlook

  • Overview of AI adoption in underwriting, claims, and beyond
  • Emerging technologies transforming the insurance landscape
  • Challenges and opportunities

Natasha Davydova, CIO, AXA

FUTURE STATE FIRESIDE CHAT
9:50-10:30 The Future of AI in Insurance:
What’s Next?

  • Predicting next-generation AI capabilities and challenges
  • Preparing for the evolution of regulatory and market landscapes
  • Key takeaways for insurers embracing the AI revolution

Mike Downing, CTO, WPA Health Insurance

10:30-11:00 Morning refreshment break and networking

AI Transformation: Core Insurance Functions

AI Enablement: Risk, Compliance, and Data

11:00-11:40

UNDERWRITING
Leveraging AI for dynamic pricing and predictive analytics in underwriting

  • Leveraging real-time data for accurate pricing models
  • Streamlining underwriting workflows with predictive AI tools
  • Success stories of AI-powered underwriting

Kevin O’ Donovan, Director of NM Data & Analytics, Markel International

11:00-11:40

DATA
Creating an AI-ready data driven infrastructure

  • Challenges transitioning from legacy systems to modern platforms
  • Managing data quality and governance requirements
  • Building scalable cloud-based data ecosystems

Mattias Trostek, CIO, ICA Forsakring

11:40-12:30

CLAIMS – PANEL
Delivering automation and efficiency through AI- powered claims processing

  • Using AI to automate claims workflows and improve triage
  • Enhancing accuracy in claims settlements with predictive analytics
  • Reviewing impact to customer service and satisfaction

Madhur Hemnani, Head of Data Strategy & Data Governance, Zurich insurance

Miguel Palacios, Data & Innovation Analyst, Miller Insurance Services tbc

11:40-12:30

DATA – PANEL
Developing a strategic approach to data governance

  • Aligning enterprise data strategies with AI implementation
  • Addressing biases and improving data diversity
  • Building trust through transparent data practices

Gustav Aspengren, CTO, GarBo

Merve Alanyali, Head of Data Science, AXA

12:30-1:30 Lunch break and networking

1:30-2:10

FRAUD
Utilizing AI to enhance fraud detection and prevention

  • Identifying fraudulent claims patterns
  • Proactive fraud prevention strategies in underwriting and claims
  • Balancing fraud detection with customer experience

Gareth Davies, Global Head of Fraud, Allianz

1:30-2:10

GOVERNANCE
Building AI governance processes to ensure ethical and compliant systems

  • Best practices for AI governance frameworks
  • Navigating industry regulations including GDPR and AI Act
  • Setting up monitoring and auditing mechanisms for AI systems

Oystein Endal, AI Risk Officer, Gjensidige

2:10-2:50

PRICING
Leveraging data analytics to innovate pricing models

  • Using real-time external and internal data to refine pricing
  • Ensuring fairness and compliance in pricing algorithms
  • Scaling AI-driven pricing tools across markets

Karl Ove Aarbu, Director & Tech Lead, Tryg Norge

2:10-2:50

THIRD PARTY RISK
Using AI to manage vendor ecosystems for effective oversight of risk

  • Identifying and mitigating risks in vendor-provided AI tools
  • Best practices for vendor selection and oversight
  • Effective oversight of third parties using AI

2:50-3:30

AI AGENTS
Revolutionizing insurance with AI Agents: Capabilities, Impacts, and Future Prospects

  • What are AI agents and key benefits for the insurance industry
  • Types of AI agents currently used and possible applications
  • Examples of user cases of AI Agents in insurance and benefits for each application
  • What is the future direction of AI Agents technology development in Insurance industry?

Ashok Singh, Insurance Technologies Solution Archiect, Admiral Group Plc

2:50-3:30

REGULATION
Reviewing current and future AI regulatory expectations

  • Insights into upcoming global AI regulations
  • Proactive measures to ensure compliance
  • Tools and techniques for regulatory reporting in AI systems

3:30-4:00 Afternoon refreshment break and networking

4:00-4:40

GAIA -Case Study
Transforming group auditing with gen AI

 

  •  Driving digital transformation through group audit
  • Utilizing Gen AI to improve audit processes from knowledge management to quality assurance.
  • Introducing GAIA, including its various capabilities
  • Discussing GAIA’S impact on increasing efficiency, ensuring compliance and enhancing the overall audit process.

Chiara Ziliani, Head of Group Audit Analytics, Assicurazioni Generali

4:00-4:40

CUSTOMER ENGAGEMENT – FIRESIDE CHAT
Reviewing uses of AI to enhance customer engagement and interaction

  • Personalizing customer interactions with AI-driven insights
  • Improving customer retention and loyalty through AI tools
  • Developing tailored products through AI insights

Preeti Sawalani, Head of Global Customer Management Lead, Swiss Re Corporate Solutions

4:40-5:30

FUTURE OF AI PANEL
The future of AI in core insurance functions

  • Predicting next-generation AI capabilities in underwriting and claims
  • Preparing for emerging challenges and opportunities
  • Success factors for long-term AI adoption

James Sciberras, AI Development Lead, Zurich UK

Tasneem Harnekar, Head of Transformation, Aviva

4:40-5:30

ETHICS PANEL
Operationalizing AI ethics across teams

  • Embedding ethics into AI workflows across functions
  • Aligning cross-functional teams on AI standards
  • Real-world examples of ethical AI adoption

Raha Moosavi, Data Scientist, Bupa

5:30 Chair’s closing remarks and networking drinks reception

VIEW DAY 2
VIEW SPEAKERS

8:00 Registration and breakfast

8:50 Chair’s opening remarks

PRESENTATION
9:00 – 9:30 Enabling AI across a workforce

  • Discussing the importance of integrating AI into the workforce and how it can drive efficiency and innovation.
  • Highlighting training programs implemented at Vitality to upskill employees and ensure they are proficient in using AI tools.
  • Explaining different approaches to analysing use cases, the importance of business value tracking and targeting maximum value.
  • Describing ways AI has improved business productivity at Vitality.
  • Future outlook of the workforce using AI at Vitality.

Mike Williams, Director of Technology Enablement, Vitality

PANEL DISCUSSION
9:30 – 10:20 Scaling AI in insurance: From pilots to enterprise-wide adoption

  • Transitioning from proof-of-concept to full-scale AI solutions
  • Overcoming challenges in scaling AI effectively
  • Lessons learned from successful implementations

Andrew Beal, Group Chief Architect, Markerstudy Insurance

Mike Williams, Director of Technology Enablement, Vitality

10:20-10:50 Morning refreshment break and networking

AI Transformation: Core Insurance Functions

AI Enablement: Risk, Compliance, and Data

10:50-11:30

CUSTOMERS
Developing winning strategies for customer centric AI programs

  • Building loyalty through personalized customer journeys
  • Leveraging AI to anticipate customer needs and preferences
  • Success stories in improving retention and satisfaction

Sumesh Vijayakumar, Head of Claims Transformation, Beazley

10:50-11:30

RISK ASSESSMENT
Leveraging predictive analytics as a tool to enhance risk assessment

  • How AI is transforming risk profiling
  • Leveraging external datasets for advanced predictions
  • Integrating predictive analytics into existing processes

Martin Lidl, CDO Admiral Pioneer, Admiral Group Plc

11:30-12:10

INTEGRATION
Breaking silos: Integrating underwriting and claims processes using AI

  • Leveraging shared data to develop seamless workflows
  • Bridging communication gaps across departments
  • Effective implementation road mapping for cross-functional AI integration

Andreas Wenk, CTO, Cleos Welt 

11:30-12:10

CULTURE
Building a culture of responsible AI in insurance

  • Embedding ethics and responsibility in AI development
  • Strategies to foster internal buy-in and cultural alignment
  • Cultural changes across large organizations

12:10-1:10 Lunch break and networking

1:10-1:50

EMERGING TECHNOLOGY
Exploring opportunities across a range of emerging technologies in financial services

  • Leveraging generative AI, IoT, and blockchain in insurance
  • Exploring the potential of hybrid AI models
  • Preparing for the next wave of AI innovation

Gokul Ramasurbramanian, Senior Machine Learning Engineer, Admiral Group Plc

1:10-1:50

RISK ANALYTICS
Reviewing the evolution of AI-powered risk analytics

  • Tools and platforms enhancing risk analysis
  • Key metrics for assessing the success of AI models
  • How can AI advance risk management and risk analytics?

1:50-2:30


Uncertainty and Explainability in Fraud & Claims AI Systems

  • Decision risk confidence & the importance of using a mix of decision models
  • Customer duty & trust in AI-driven decisions
  • Explainable fraudsystems delivering actionable leads
  • Establishing a continuous model feedback loop with the business

Angelos Charitidis, Senior Manager, Data Science, Hastings Direct

1:50-2:30

PEOPLE RISK
Workforce transformation in the age of AI

  • Reskilling and upskilling employees for AI integration
  • Preparing teams for a future dominated by AI tools
  • Tools and strategies for workforce transformation

Oliver Woodman, AI Lead,,The Exeter

2:30-3:00 Afternoon refreshment break and networking

CLOSING SESSION
3:00 – 3:40 Driving collaboration: Tech, risk, and innovation in insurance

  • Lessons from cross-functional partnerships in AI projects
  • Building sustainable innovation through collaboration
  • Final reflections and industry-wide calls to action

3:50 Chair’s closing remarks and end of AI in Insurance Europe

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