Paul Mullins

Paul is a former HSBC global leader renowned for his robust track record in driving bottom-line growth through customer-centric products and propositions. With expertise in leading initiatives through the entire customer lifecycle, Paul has successfully executed large-scale transformation programs across Europe, Africa, and the Americas.

Currently, Paul advises financial services firms on crafting strategic, customer-centric growth and development plans. His significant strength lies in translating ideas and initiatives into actionable, executable strategies.

Notable achievements include developing and launching international services for retail customers across North America, creating and executing a customer-centric business strategy in the US, transforming a product-centric retail banking business in Canada, and establishing a cost optimization strategy across the Americas. These initiatives have led to significant increases in customer volumes, revenue, and sustainable savings.

Paul recently received the Fintech Practitioners Accreditation from the London Institute of Banking and Finance. He is passionate about helping seed-stage and growth companies thrive.

An accomplished keynote speaker, Paul shares his insights and perspectives on AI/ML and its transformative potential in enhancing the customer experience in financial services. He has delivered engaging presentations across Europe, the UK, and the US.